The Jacksons Guarantee
When you purchase a Jacksons’ product, it comes with a 25 year guarantee. This applies to both our timber and steel fencing, gates, landscaping, acoustic barriers, and access control solutions.
The Jacksons 25 year service life guarantee for steel products
All of our steel fencing and gates are covered by our 25 year service life guarantee, covering all inherent defects such as design, manufacturing, finish, and fitness for purpose. If any problems occur during the lifetime of the guarantee, which are not the result of acts of vandalism, accidental damage, operator misuse or unsuitable operating environments, we will replace the item free of charge* (excludes locks, bearings, rollers, and other parts subject to wear and tear).
The Jacksons 25 year Jakcure® guarantee for timber products
Jakcure® is Jacksons' unique ISO 9001 accredited process that allows preservative to penetrate deep into the timber through total immersion and vacuum pressure. We are so confident in our Jakcure® process that we back it a 25 year guarantee* against all wood-boring pests and all forms of wet and dry rot.
Jakcure® conforms to B5 8417 and will not soil hands or clothing. It is harmless to man, animal, and plant life. Non-flammable and non-corrosive, it has no unpleasant odour and does not reduce the strength of timber or make it brittle.
25 month guarantee for automated products
In addition to our 25 year guarantees on products, all automation products supplied and installed by Jacksons are covered by a 25 month parts and labour guarantee, subject to a service contract being taken out in the second year. If any problems occur during the lifetime of the guarantee, that are not the result of acts of vandalism, accidental damage, misuse, or unsuitable operating environments, we will replace it free of charge, including the cost of installation.*Our 25 year guarantees only cover the cost of the product itself. They do not cover any associated costs, including but not limited to: removal of the defective product; disposal of the defective product; installation of the replacement product; the associated labour costs.
Register Your Guarantee
If you have purchased a Jacksons product, please register your guarantee by filling out the corresponding form below.